Service Terms
Short, plain terms that apply to all our work.
Call-out
R250 call-out fee. It's charged for each visit and pays for getting the technician to your door.
Quotation
The technician assesses the job on site and gives you the price before any work starts. Nothing is done until you agree. Should the job grow beyond what was quoted, work pauses until you approve the extra.
Who may instruct us
We act for the owner or occupier, or for anyone with authority to instruct us for them: a landlord, letting or managing agent, body corporate, home owners' association or employer. The technician may ask for ID together with a lease or municipal account, or a written instruction from the owner, scheme or company, before opening or changing a lock. A safe or a vehicle is only opened once ownership, or the owner's authority, has been proved. We can refuse a job if the proof isn't convincing.
Paying us
EFT, cash or card are accepted. Banking details are provided for EFT, and every job gets an invoice.
Jobs that can't be completed
Now and then hardware can't be saved, or the matching part is unavailable. You'll then be given options to choose from. The call-out pays for the visit itself; any further charge needs your approval first.
Not offered
We don't offer key cutting or key duplication, and there's no shop or walk-in counter.