Privacy Notice
Here we set out the personal information we receive via this website, phone calls and WhatsApp, what we use it for, who processes it on our behalf, and the rights POPIA (Act 4 of 2013) gives you.
Responsible party
Mobile Locksmith Kempton Park decides how this information is used and is responsible for it. Reach our information officer on lorenjordan333@gmail.com.
What we collect and why
- Online enquiries: name, number, suburb, your description of the problem and the page you were on, so we can respond and book the job.
- Calls and WhatsApp messages: the number used and whatever you choose to share, photos included, so we can reply and carry out the work.
- Records of completed work: address, what was done and the invoice, needed to deliver the service, keep our books and tax affairs in order, and handle later queries.
- Visitor statistics: if switched on, overall numbers such as visits, presses of the call and WhatsApp buttons, and enquiries sent. They aren't used to single anyone out.
Service providers
We don't sell personal information. A limited amount goes to the operators we depend on: our website host, the email service that delivers form enquiries, Meta for WhatsApp conversations, and our bookkeeper for invoicing. Some of these operators process data in other countries; we rely on them to give it protection equal to what POPIA demands.
Retention
An enquiry that doesn't lead to a job is removed within 12 months. Invoices and job records are retained for the period set by tax legislation.
Your rights under POPIA
You're entitled to find out what personal information we have, to have it corrected or erased, and to object to its processing. Write to lorenjordan333@gmail.com. Should that not resolve matters, the Information Regulator (South Africa) takes complaints through inforegulator.org.za.
Security measures
Form submissions travel over HTTPS encryption. Access to enquiries and job records is restricted to those who need it for the work.